Business digitalization impacts include greater efficiency, better data analytics, better customer service and engagement and the capability to automatize processes. Business digitalization also enables businesses to test new strategies and ideas in a an environment that is low-cost.

In the past, the majority of documents for business were written down or handwritten into ledgers. To share this information with colleagues you had to physically deliver or transmit the document via fax. As computers became more prevalent, many organizations began to convert their paper-based ink records into digital computer files. This process is known as digitization and is the basis of many modern methods of business and tools.

Increasing Efficiency

Digitalization allows workers to work more efficiently and faster which makes it easier for them to finish projects and meet deadlines within the timeframes they need to. Digitalization can also assist businesses save money by automating certain processes and allow employees to concentrate on more important tasks.

Improving Customer Service and Engagement

Data about the interactions of customers with services and products can be collected by companies through digitalization. The data collected can be used to improve customer experience, increase revenue and boost loyalty. In addition, digitalization has enabled companies to deliver customized services and experiences to each customer.

It is crucial to know the distinction between digitalization and digitization as the former refers to changing data into digital format while the latter is the use of this information to drive transformation within business processes and models.

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