Due to the ramifications of the situation that is COVID-19 we realize that some clients are involved about being in a position to make their utility re re payments. Our Utility customer support Division is supplying customer support and re payment choices to help energy clients navigate these challenging times.

We recently applied some modifications to be sure our customers’ resources aren’t interrupted. Please review the implemented changes, alternatives for https://www.cheapesttitleloans.com/payday-loans-az/ making re re payments, how exactly to contact our staff and choices for asking for solution remotely. The knowledge contains solutions which can be now available, but can additionally be useful in the years ahead.

We additionally included the telephone figures for a number of regional support agencies in case you need to talk about your bank account using them.

IMPLEMENTED CHANGES:

To supply relief if you are maybe maybe perhaps not presently in a position to pay money for energy solutions, you will have a freeze that is temporary energy disconnects for non-payment of services until further notice.

Household Bill Payment Arrangements

Aside from the freeze on energy disconnects, we ask that any consumer needing assistance spending their household bill to please phone 512.393.8383 to demand re re payment arrangements or re re payment extensions.

Domestic Bill Late Costs

Belated costs for bills have already been suspended for the remaining of 2020, until December 31, 2020. a belated fee waiver demand form isn’t any much much longer required.

In the event that you e mail us, we are able to help in organizing repayment plans that offer a longer time period for utility repayments to be manufactured. The Utility customer support Staff could be reached at 512-393-8383 to go over a payment that is possible or expansion when it’s required.

COVID-19 Reaction: Customer Re Payment and Services Alternatives

Remote Payment Alternatives:

Energy Online Alternatives:

Re Payments

Techniques

Email Messages:

Automated Mobile Line: 512 393-8333

eBOX – Pay straight from your own bank/credit union

By Mail: 636 E. Hopkins San Marcos, TX 78666

Walk-up provider:

HEB Business Centers:

• 641 E. Hopkins
  • 11 a.m. – 5 p.m. Monday – Saturday
• 200 W. Hopkins
  • 10 a.m. – 7 p.m., Monday – Friday
  • 11 a.m. – 5 p.m., Saturday – Sunday

Additional Consumer Services accessible to clients:

• Senior Penalty Exemptions (clients over 60 years)
• Automated Recurring Re Payments (Credit/Debit Cards or Account that is checking)
  • To join up, just click here.
  • To learn more, follow this link.
• Contact our staff by e-mail
  • Electronic Bill (Paperless Bill) or
  • E-mail request to Utility_Billing@sanmarcostx.gov
• Budget Billing: this system is a month-to-month set quantity predicated on past 12-month bill history

Energy Assistance Agencies:

• Community Action, Inc of Central Texas 512.392.1161
• St. Vincent De Paul 512.353.7394
• Southside Community Center 512.392.6694
• Salvation Army 512.754.8541

Remain Vigilant about Potential Fraud

Some clients could be the target of phone or e-mail frauds, particularly throughout the COVID-19 crisis. We urge you to definitely stay vigilant and mindful of the possible for folks you are you to deliver them cash or present cards, or supply them with your private information.

Typical Sense Procedures to Avoiding Scams

Your San Marcos Utility Billing Center will call you asking never for information that is personal. Then terminate the call immediately if you suspect the call is not legitimate, take note of the number.

We try not to phone clients after normal company hours or on weekends.

We’re currently maybe perhaps not utilities that are disconnecting. In the event that you get a call demanding re re payment or suggesting they’re going to shut your services off, be sure to end the decision straight away.